Frequently Asked Questions
Everything you need to know about your equestrian gear and orders.
How do I choose the correct size for my horse's rug?
To find the perfect fit, measure your horse from the center of the chest to the furthest point of the hindquarters. Our detailed size guide on each product page will help you convert these measurements into the appropriate rug size.
What is your return policy for riding boots and apparel?
We offer a 30-day return policy on all unused items in their original packaging. Please ensure that riding boots are tried on a clean surface to avoid scuffing the soles, as damaged items cannot be accepted for return.
How long does shipping take for international orders?
Standard international shipping typically takes between 5 to 10 business days. You will receive a tracking number via email as soon as your order leaves our warehouse so you can monitor its progress.
Are your leather products sustainably sourced?
Yes, Horze is committed to quality and ethics. Our leather goods are crafted using high-quality materials sourced from reputable tanneries that follow strict environmental and animal welfare standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various regional payment options like Klarna to provide you with a flexible and secure checkout experience.
Can I change my order after it has been placed?
Because we strive to process orders quickly, changes can only be made within a very short window. Please contact our customer service team immediately via live chat or phone to request any modifications.